When you use Choose Man and Van, we treat your information with respect and care. Our privacy policy explains how we use your data, how you can access it.
Hello! If you are reading this, then you care about privacy – and your privacy is very important to us. The purpose of this Privacy Policy is to give you a clear explanation about how we collect and process your personal information through browsing or using our website www.chooseyourmanandvan.co.uk (“Website”), is important that you read this Privacy Policy together with any other privacy policy, including our cookies policy , or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information. This Privacy Policy supplements our other policies and is not intended to override them.
Our transport partners (Service providers) and third-party or sub-contracted drivers (“Drivers”) should also read the privacy notice by following the link at the end of this policy.
We are ChooseYourManAndVan Ltd of 192 Cricklewood Broadway London Nw23eb and our company registration number is 14774422 . References to “we”, “our” or “us” means Choose Man and Van . We are a delivery, transportation services company.
We provide Choose Your Man and Van Platform which is for Customers to book collection and delivery.
We are a delivery, transportation services company. We are the controller of your data. This means that we are responsible for deciding how we collect, store, and use personal information about you.
Email: Enquires-chooseyourmanandvan@hotmail.com
Telephone Number: The Choose Your Man and Van platform
The Choose Man and Van Platform allows Customers to book Jobs at the Price specified by the transport providers and Choose Platform.
The Choose Platform will then select the appropriate to offer the Driver Job to and it is up to You, the Driver , to accept or decline the Job.
When You the (Driver) accept a Job via the Platform You are deemed to have accepted the terms covering the relationship between You and the Customer called the drivers Terms .
We will offer to connect You with Customers in order that You can complete Jobs based on the information We hold about You in accordance with these Driver Terms.
We collect and process all information in accordance with Our Privacy Notice Personal data is any information that tells us something about you whether directly or indirectly identified or identifiable as an individual. We may collect and use the following personal data about you.
The law does not always say how long you must keep your records, but your record keeping has to comply with the Data Protection Act 1998, whether records are electronic or paper-based. The Act stipulates that data should not be kept for longer than necessary but does not specify how long a 'necessary' period is.
Delays: If you are delayed/late to a booking, the customer must be contacted prior to the arranged pick-up time and kept up-to-date with regular estimated times of arrival.
Equipment: Man And Van Service providers are advised to carry on their vans at all times a minimum of the following:
.If You have a complaint, we will do Our best to help You resolve it.
.You can contact us by telephone number provided
.You can contact Us by email at:
Enquires-chooseyourmanandvan@hotmail.com
We will inform a driver via email or telephone of any complaint submitted by a customer. We allowed 3 working days from that initial email for the driver to respond to the complaint. If no response is received from the driver, after 3 working days of him being notified of the complaint, the issue will be resolved by Choose Man And Van on behalf of the driver.
You can cancel your booking at any time but ,
There is a £10.00 minimum charge + any extra money we have to pay another service provider to complete the booking
Payment for Jobs will be paid by the Customer and collected by Choose Man And Van via our secure payment gateway, and you are paid by directly into your bank account every week.
If a driver or any helpers attend a property and do not conduct themselves in a professional manner and engage in a heated altercation with the customer, we retain the right to suspend the service provider account immediately until our internal investigation and any court cases are completed.
We do not accept liability to Customers for a Driver's appearance, smoking, driving ability, manner of driving proficiency of English or use of inappropriate language.
This is up to the Driver customers can travel in the van if there is a seat available.
If You cannot do a booking
.If you cannot do a booking contact choose man and van as soon as possible , There is a £10.00 minimum charge + any extra money we have to pay another service provider to complete the booking
Lost Items
.Insurance and other document
All of our Transport Providers are required to have a valid Full Uk Driving License, Goods In Transit Cover, Public Liability insurance, And Motor Insurance.
.What to do if your van breaks down before or during a booking
If your van has broken down and you cannot get to your booking contact Choose Your Man And Van as soon as possible....
.You further undertake to provide evidence of all such insurance and licences required in compliance upon demand by Choose.
.Any breach of this clause by You will be deemed to be a material breach of these Driver Terms and Choose shall be entitled to close Your Driver Account and prevent You from registering with Choose to undertake Jobs in the future.
.Responsibility of the driver is to secure all goods loaded in the van in a way to minimise any accidental damage during the transportation.
.If You are unable to complete a Job because You were not able to deliver the Item(s) for any reason that is not in Your control, You may:
.keep the Item(s) for as long as necessary to complete the Job; or
.return the Item(s) to the collection address or
.If this happens, we may charge additional fees to the Customer for the storage, return or extra time to deliver and this will be reflected in Your Driver’s Fee.
We are constantly improving our service and website to create the perfect match between consumers and removal companies. After submitting your request for quotations, it is possible that we will send you an email in which we ask for feedback.
Man and Van service providers must offer the customer either a paper or electronic receipt on completion of the job.
.In the event of damage to Item(s), if the Customer wants Choose Man and Van to attempt to resolve the issue the Customer must:
.Retain the Item(s) in the condition in which the Item(s) were received from the Driver,
.If possible, take pictures of the Item(s) in the condition in which they were received from the Driver.
.Inform Choose Man and Van within 24 hours of receipt of the Item(s) of the condition of the Item(s) on receipt from the Driver and include pictures evidence if it is available; and
.Inform Choose of any circumstances which the Customer believes may have led to the damage to the Item(s).
.When You are completing Jobs for Choose You must comply with the following :
We shall not be liable under any circumstances to You for:
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
If the Customer does any of the following You can refuse to complete the Job:
If the customer Asks you to transport items such Animals ,Gases,hazardous,Fuel , dangerous, flammable liquids or illegal Goods .
